Damac Hills Dubai Mon to Fri, 9:00am - 6:00pm

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our home maintenance services. By accessing our website or requesting our services, you agree to the practices described in this policy.

Information We Collect

When you interact with our website or request our services, we may collect certain personal and non-personal information, including but not limited to:

Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Service Address or Location

  • Details related to the requested service

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Website usage data

This information helps us improve our services and provide a better customer experience.

How We Use Your Information

We use the collected information for the following purposes:

  • To process and manage service requests

  • To schedule appointments with our technicians

  • To communicate with you regarding service updates or inquiries

  • To provide customer support

  • To improve our website and services

  • To send important notifications related to services or appointments

We only use your information for legitimate business purposes related to our services.

Data Protection and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. Our systems are designed to safeguard your data and maintain confidentiality.

However, while we strive to protect your information, no method of online transmission or storage is completely secure.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

  • Our service technicians or staff responsible for completing the requested service

  • Trusted service partners who assist in delivering our services

  • Legal authorities if required by law

All partners and employees are expected to maintain confidentiality.

Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

You can disable cookies through your browser settings if you prefer.

Third-Party Links

Our website may include links to external websites. These websites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these third-party websites.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Privacy Rights

You may request to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your personal data

To make such requests, please contact us through our website contact form.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.